Friday, November 25, 2005

"Press 1 for a human"

'Tis the season to enjoy holiday tunes while on hold. Strategic Public Relations posted this great cheat sheet from Paul English, which provides the code and process to speak with an actual human when calling various companies' customer service hotlines.

Is it any surprise that Southwest is the only airline listed with a human immediately on the other end? I called this morning, the day after Thanksgiving, to double check and a lovely woman with a southern drawl answered within 30 seconds.


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