Taking client service cues from the chicken
1) "Our approach has always been, 'Follow the work,' " says account-services director and partner Jeff Steinhour, meaning if ever you're in doubt about a decision, simply ask whether it's going to make the work better (original article’s explanation).
2) "We've got to be the ninja: Accept death before going into battle," Steinhour says. "You have to be like that if you're going to give it everything you've got for a client."
Another important excerpt: Russ Klein, Burger King's Chief Marketing Officer said of CP+B, "What they helped us do was sharpen and clarify what our brand means.” As client-service folks, our true value is in our ability to be stewards of and navigators for a brand.