An example of great customer service
I bought a pair of Mion sandals this weekend. They are incredibly comfortable technical sandals. I love them. Other than the fact that they squeak fiercely. As in, "I hear Andy coming...from a state away." This will not do. So, I e-mailed customer service last night:
Date: 9/19/2006 7:41:01 PM
Subject: These suckers squeak
I love my new Mions...I don’t, however, love the squeaking....any advice on breaking them in or ending this noise? I can’t wear them where I’d like to because of it.
Re-reading my e-mail to Mion, I laughed. "I can't wear them where I'd like to because of it." I wonder if they thought, "Oooh, I bet this guy lives in a monastery." Or maybe they think I'm a ninja.
Anyway, this morning I got the following e-mail:
On 9/20/06 11:22 AM, "MION Consumer Service"
Thank you for your interest in Mion Footwear.
Your Mion Footwear is squeaking because two like-materials (EVA in the Footbed and EVA in the Midsole) are rubbing against each other. The squeaking will go away as the shoes break in. You can eliminate the squeak right away by putting powder under the footbed.
To learn more about Mion please visit our website at www.mionfootwear.com
If you have additional questions, please feel free to email us again.
Mion Customer Service
I love that. Thank you, Gayle. My questions are answered and you have a new brand ambassador.