Aboard the new communications train.
the frat room pre-party
the half-bottle of wine you down before a blind date
There is one goal: get a buzz going, leave your inhibitions behind.
And witnessing those around us (namely the three girls behind us - Risley snapped a photo fosociologicalal record) the only sin to trump the house would be to land sober.
Anyway, we are flying Southwest Airlines. Many statements are made about Southwest's culture of customer service and lighthearted determination. That culture is best observed on the way to Vegas. Drinks frequently are comped, jokes flow and the crew fills the fuselage with fun. ItÂs a great example of SouthwestÂs ability to know its audience.
With each flight, I become a stronger advocate for the Southwest brand. Southwest brand learnings froliquorqour-whiffed flight to Vegas?
Knowing your audience isn't enough - know how to interact with that audience.
One free drink (insert product, service) will yield multiple opportunities for profit.
Pick your battles - is it important to tell people to quiet down, or is it important to join their conversation (in turn controlling the volume) and cause them to leave the jetway singing your praises?
Be funny - people are more likely to forgive when they're smiling.
I'm going to grab another cup of bad coffee - more later.